Cancellation & Returns Policy
Return Policy
Once products are delivered to you and accepted as accurate and as per the original order, no return, refund or exchange is possible.
If you wish to return any item that is damaged or not as per your original order, please return the product(s) in its original packing along with a remark within 7 days of delivery.
In case reverse shipment cannot be arranged by us due to the unavailability of our logistics partners, you may be requested to ship such products through any available courier service.
All damaged items or items not as per your order that are to be returned must be accompanied by:
- A copy of the original receipt/invoice
- A return/exchange authorization number
- Original and unopened packaging
- Products in saleable condition
Products that do not meet these requirements may not be accepted for return. Please note that we cannot offer exchanges or refunds on opened or used products.
Your request will be processed within 1 to 3 weeks from the day you return the damaged package or an item that is not as per your original order. You will be contacted once your return is complete.
Replacement Clause
If we have delivered the wrong product, it will be the responsibility of the customer to inform us within 2 business days, either by sending us an email or by contacting our customer care/service department. The relevant details are provided in the “Contact Us” section of the website.
Please return the product(s) in their original packing along with a remark within 7 days of delivery.
The courier expense for returning the wrong product will be borne by us. After confirmation of the returned product, the correct/original product will be dispatched within 4–5 business days.
Changes and Cancellation
Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details.
All sales are final; however, item cancellations and quantity changes may be made before the order is shipped.
We may, without any liability, cancel any accepted order before shipment if our credit department does not approve your credit/payment or if there are other problems with the payment mode selected by you.
Cancellation of Order
We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall apply regardless of whether the order has been confirmed and/or payment has been received.
In the event of cancellation after payment has been received, 100% of the payment amount will be refunded, and you will be informed accordingly.
The refund can take around 7 business days, depending on the individual bank's policies.
Duplicate Order
If by mistake you have placed an order for a particular product twice and would like to request a refund for one of the transactions, you must inform us within 2 business days, either by sending us an email or by contacting our customer care/service department.
The relevant contact details are provided in the “Contact Us” section of the website.
Please note that the courier expense for returning the duplicate order will be borne by you.
The applicable amount will be refunded within approximately 7 business days, depending on individual bank policies.